Take JCPenney Customer Satisfaction Survey

JCPenney Customer Information

JCPenney customers can give their opinions on the JCPenney Customers Satisfaction Survey to receive a 10% discount coupon. 

JCPenney values your feedback to help them assess their performance and deliver the products and services that they want. 

Take the survey honestly to help JCPenney achieve its goal of making your shopping experience better. You will also receive a discount on your next JCPenney purchase.

JCPenney Customer Survey Rules & Requirements

There are no strict rules for taking the survey. Follow these rules and eligibility criteria to be eligible for the survey.

  • Visit a JCPenney participating store to get the most recent information.
  • To receive the Access Code, you will need to have a valid purchase receipt with the Access Code.
  • You cannot be a JCPenney associate, SMG employee or any other person involved in the JCPenney Satisfaction Survey program.
  • The Survey Access Code expires in 7 days so you must complete the survey immediately after you receive the invitation.

How to Complete the JCPenney Customer Satisfaction Study Online?

You can take the JCPenney Online Survey if you meet the eligibility requirements.

  • Visit the Survey Site on your JCPenney receipt or go to www.jcpenney.com/survey
  • Enter the 22-digit survey number located on the front side of your receipt. (Please see the sample receipt image to determine where you can find the number on your JCPenney original receipt.
  • To begin the survey, click the “Start” button.
  • JCPenney asks you to rate your satisfaction and answer questions based on your experience.
  • Follow the prompts to submit the details.

Click here:

Take JCPenney Custome

JCPenney Customer Satisfaction Survey

JCPenney Customer Satisfaction Survey

Once you have completed the entire process successfully, a Validation Code appears on your screen. It is important to take down or write down the code before you close the window.

Important Information about JCPenney Listens Survey Reward

  • After a certain date, the JCPenney Guest Satisfaction Survey Offer Code expires. You must redeem the offer by the Expiry Date.
  • You must enter the code on the JCPenney receipt to validate the coupon for 10% off. The code must also be presented at redemption.
  • This coupon code cannot be combined with any other coupons, offers, or discounts.
  • All items are not eligible for the discount. Click the link at the bottom of the survey page to see the complete list of excluded products.


J. C. Penney Company Inc. (or JCPenney) is an American department store chain that serves customers in over 870 stores throughout the United States, Puerto Rico, and online. 

James Cash Penney opened the first JCPenney store in Kemmerer in Wyoming in 1902. The chain sells conventional merchandise such as clothing, shoes, cosmetics and electronics.

It also has a number of leased departments like salons, auto centers, optical stores, jewelry, and even Sephora.

Contact Information

JCPenney Customer Service Phone Number: 1-800-322-1189

Email address: [email protected]

Physical Address

J.C.Penney Company Inc.
6501 Legacy Drive

Plano, Texas 75024

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How can I reach JCPenney customer support?

  1. Information about the product. Recalls of products. Recycling. Jewelry Protection Plans & Repair. These are the most frequently asked questions.
  2. Pricing & Payment. Our Lowest Price Guarantee. Pricing, Sales Tax, & Promotions. Check the balance of your gift card. Rebates. Payment Options
  3. Contact us. Email [email protected] Call 1-800-322-1189 Twitter: @askJCP

Who is JCPenney’s target market?

JCPenney targeted middle-class families and upper-middle-class households to be its customers. It also opened mid-range department stores. JCPenney believes in everyday value and has adopted its pricing strategy on the basis of this belief.

How can I return an item I purchased online from JCPenney?

Fill out the “returns/exchange” form on the invoice, and return it along with the item. If you don’t have an invoice, please include your name, address and approximate date of purchase along with the item. Return postage is the responsibility of the customer.

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